Terms and Conditions

The website and associated content of www.audreyonline.co.uk together with any associated URL addresses, are owned by 131 Media Ltd.  Audrey is a trading name of 131 Media Ltd, a company registered in England with registered number 11232586, and the registered office is Pound House, 62a Highgate High Street, London N6 5HX. Any reference to ‘Audrey’, ‘our website’, ‘us’ and ‘we’ is deemed to mean the organisation at 131 Media Ltd. The term ‘member’ is used to describe all registered users of the site.

By using this website, you agree to the Terms and Conditions stated herein as set out by 131 Media Ltd, which are governed by the laws of England and Wales.

The information, content and opinions provided on this website are for general information purposes only, and are not intended to constitute professional or medical advice. The information in this website should not be relied on or taken as specific advice and you should seek independent advice for your affairs.

You are advised to take specific professional or medical advice before you take any action or refrain from action. The information contained within our website and materials can only provide an overview.

131 Media Ltd does not accept any responsibility for any loss arising from reliance on the information published on this website. Whilst we endeavour to use reasonable efforts to furnish accurate, complete, reliable, and up-to-date information, we do not warrant that it is such. We and our associates disclaim all warranties.

131 Media Ltd do not take any responsibility for links used within this website for external internet sites. We will not accept any responsibility for any information contained on those external sites or viruses arising from any link to a third party website.

 

Privacy Statement

We take the protection of your privacy very seriously and we are committed to protecting your data.  We will only use your personal information to deliver the services you have requested from us in line with our terms.

We may gather and use certain information and personal data about individuals from time to time. These can include members, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.  Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy is to be transparent about why and how we process personal data.

Personal data is collected, used and stored in a way that meets data protection standards and to comply with the law in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 or any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

For our full GDPR policy, please see here.

 

Confidentiality

We treat confidentiality as a matter of utmost importance where it is necessary.  We will not rent, share or sell your personal information to third parties unless specifically agreed by you. Any staff or contract workers with access to your information have a duty of confidentiality.  The personal information we collect from you will depend on the services we provide to you, and may include:

  • your personal details such as your name, title, date of birth and gender
  • your contact details we have and have had for you such as address and email address
  • details of any services you have received from us
  • transaction data, which includes details about payments to and from you and associated bank account details
  • details of contact we have had with you such as correspondence and communications between us

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

131 Media Ltd do not accept any responsibility for information shared publicly by members and it is the responsibility of each individual to protect their own data.

Anti-Bullying/Harassment Policy

We operate a zero-tolerance policy on any bullying or harassment within our portal. Any language, statement or inclination that is deemed offensive will be removed from our site, which would include any photography or words shared by third parties or from any members within any comments or discussion forums. We take all complaints seriously and we have the right to remove any content at any time.

Collection of Payment

All membership fee payments will be collected by 131 Media Ltd. Full payment is due on application for membership, subject to any offers in place at the time and membership will become effective immediately. All membership fees quoted are inclusive of UK VAT. We may alter our payment collection gateway at any point and have the right to change our prices from time to time. Your payment will be collected by automated payment until such time as you cancel your membership. If you opt for a monthly membership, payment will continue to be collected until such time as it is cancelled. If you opt for an annual membership, this will automatically renew and continue after 12 months. Should you wish to change from a monthly membership to an annual membership, you can do this at any time and details must be confirmed by email to members@audreyonline.co.uk to ensure continuity of your membership. Any offers and discounted codes may only be used by the designated member unless otherwise stated.

Refund Policy

There will be no refund of membership fees due, once payment is collected, unless there is an error made by us. If you wish to cancel your membership, please read ‘Cancellation of Membership’ below.

Cancellation of Membership

We want you to be happy with your membership, but if you wish to end it you can cancel your direct debit or the regular automated payment at any time. You must follow the instructions within your membership account to cancel your membership. Cancellation will apply with immediate effect and no further payment will become due beyond that date, except for when cancelling on the day of collection of payment, when payment will then remain due. If you are unsure of how to cancel your membership within your membership account settings, please email us at members@audreyonline.co.uk with the subject line marked as ‘cancel my membership’ and we will operate the cancellation within 72 hours. Once your payment has been cancelled, you will no longer be a member and all access rights will be removed. 131 Media Ltd has the right to cancel any membership with immediate effect if a member fails to adhere to the terms set out herein.

Intellectual Property & Copyright

The copyright in the material and information contained in this website, including text and graphics and their selection and arrangement, are copyrighted and all rights are reserved and owned by 131 Media Ltd. None of the material or content in this website may be copied, reproduced, leased or redistributed without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

The Audrey logo is a registered trademark within the United Kingdom and any unauthorised use thereof will be in breach of our terms and appropriate action will be taken. All other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners so must not be used.

Only members are permitted to use the various resources provided on our site and attend digital and in-person events, unless otherwise agreed or stated. You should not provide or share your log in details to any other person or third party.